Polished and restored every single corner by hand in the United States.
UPOINT Studio Return Policy
We stand behind everything we sell. If you're not satisfied, you can return your order for a refund of the purchase price within 30 days (some limitations apply *). A 20% restocking fee applies to some products. Original and return shipping costs are non-refundable. * Sales of products that contain custom color and trim combinations are final and are not eligible for returns or exchanges.
We accept returns only on items purchased directly through Upoint Studio via phone, our website: www.upointstudio.com, or email firstname.lastname@example.org.
All items returned must be unused, unassembled, and returned in the original packaging. Returned items must be packaged in original (or equivalent) packaging that prevents damage under typical freight handling methods. Failure to properly package a return will result in a charge-back for damages incurred.
A refund for the price of the merchandise less the restocking fee, original, and return shipping costs will be automatically applied to your credit or debit card within 10 business days after receiving the returned product. If your original form of payment is no longer active, we will send a check within 30 days. All items must be tendered within 30 days from the original date of shipment and must be accompanied by an original receipt or packing slip to complete your return. No refunds will be given on merchandise returned after 30 days of the original date of shipment.
To return any item purchased directly through Upoint Studio, please email email@example.com.
SHIPPING TERMS AND CONDITIONS
Standard shipping is via common carrier, curbside delivery *, adult signature required.
The Carrier will call to set up a delivery time. Extraordinary delivery requirements may necessitate an additional fee. The estimated delivery time will be approximately 5-7 weeks from the time of order for a custom-built product.
When a delivery appointment is set, and through no fault of the Carrier such delivery cannot be accomplished, a $ 75 re-delivery fee will be applied for each additional missed delivery appointment.
If you need to change the ship-to address of your order once it has shipped, please contact us. A $ 75 fee will be applicable.
Curbside Delivery is only available to the contiguous United States.
**** IF YOUR PRODUCT IS DAMAGED IN SHIPPING ****
At delivery, it is very important that you inspect your shipment. Any damage to the carton would warrant further inspection. You may either accept the product as-is or refuse it and await a replacement shipment. If you refuse the shipment at the time of delivery, please notify us immediately by contacting firstname.lastname@example.org. When refused at delivery, the common carrier will return the product to Upoint Studio free of charge. If you desire, we will ship a replacement. There will be no cost to you if the item is refused at delivery.
However, if you accept the product as-is, you are accepting the damage to the product and releasing the carrier of liability. By noting the damage on the Delivery Receipt, you may be eligible to file a claim against the carrier for the damages. Upoint Studio will not refund a portion of your purchase price for damages. If the product is accepted without damage notated, you lose all claims to the damage and you will not be eligible to return the product at a later date for damage without incurring additional charges for the return freight, handling, repair, and restocking.
SHIPPING, TERMS & RETURNS POLICY-Apparel, Accessories, After-market add-on ’s
Standard shipping is via USPS, UPS, FedEx, DHL or similar. The estimated delivery time will be approximately 10 days from receipt of the order.
If you are not satisfied with your purchase, you can return your item (s) in their original condition and packaging for a full refund, less shipping costs. Only new, unused and unworn items are eligible for return. We cannot issue refunds, exchanges or credits for items returned to us after 14 days from the day it is delivered.
To return any item (s), you must first request a return authorization from us. To do so, please contact email@example.com. You will be responsible for the return shipping costs but no restocking fee applies to apparel, accessories or aftermarket add on's.
Once we have received the item (s), they will go through a quality check and if they are in returnable condition, a refund will be issued to you within 10 business days.